How to #MakeClientsHappy: A Wedding Photographer’s Advice on Mastering Customer Service

By Sarah Jacobs

Photo by Matt &

Based near Vancouver, in Maple Ridge, British Columbia, husband and wife photography team Matt and Carissa Kennedy have been shooting weddings for eight years, full time for four. They attract local and international clients who put a priority on great photography, which is “awesome—and full of pressure!” says Matt.

Matt, a former high school teacher, and Carissa, a former financial advisor, came their business with very different skill sets that completely complement each other. “That makes it hard at times to see eye-to-eye, but we love working together as a team,” says Matt. The duo offers online …read more

Via: Photoshelter


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